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Client Experience Coordinator

Brianna Nelson

ABOUT BRI

With over 15 years of experience spanning the restaurant and medical aesthetics industries, Bri brings a warm, approachable presence to Refinery Skin Clinic that instantly makes clients feel welcome, valued, and cared for. Her professional background in customer service, business operations, and team leadership, paired with her genuine passion for helping others feel confident, make her a natural fit for her role as Client Experience Coordinator.

Before officially joining the Refinery team in March 2025, Bri spent seven years as a loyal patient of both Rebecca and Kylie! Her own positive experience as a client shaped her deep appreciation for the transformative care Refinery provides—not just for skin, but for self-esteem and well-being. Now, she’s honored to help create that same uplifting experience for others.

Bri is a former NFL cheerleader for the Minnesota Vikings, where she developed skills in public relations, community engagement, and team collaboration, strengths she now brings into every client interaction. She especially enjoys receiving DiamondGlow® facials and dermablading treatments and has a growing love for learning about the science behind SkinMedica® products and how they elevate at-home skincare routines.

Clients and team members alike are drawn to Bri’s charismatic energy, infectious positivity, and unwavering compassion. She believes that every person who walks through the doors at Refinery deserves to feel seen, heard, and supported, and she’s committed to making that happen. To Bri, beauty is about more than appearances—it’s about self-respect, restoration, and reconnecting with the best version of yourself.

Outside of work, Bri finds joy in family life with her husband Jason, their two daughters Danielle and Rachel, and their beloved morkie, Mr. Berks. Much of her free time is spent traveling to competitive dance events with her daughters, enjoying nature, and squeezing in the occasional nap when life allows.

Bri’s Favorite Skincare Product:

Facial Cleanser

Explore this product by clicking here!