RELY ON

Client Experience Coordinator

Kassidy Merrill

With Refinery Skin Clinic Since 2026

Kassidy’s Role at Refinery Skin Clinic

As one of the friendly faces greeting you at the front of Refinery Skin Clinic, Kassidy helps keep the client experience seamless from the moment you walk through our doors to the moment you head home glowing.

She helps support the day-to-day flow of the clinic by:

  • Welcoming clients and helping you feel comfortable from the moment you arrive 
  • Managing check-in and check-out for a smooth, efficient visit 
  • Scheduling appointments with the provider who best fits your goals 
  • Helping keep the front-of-house experience organized, polished, stress-free, and fun! 
A Little Bit About Me

I’ve lived in the Twin Cities my entire life and have been part of the beauty industry for over a decade. I earned my esthetics license in 2014 and have done a little bit of everything in the beauty world, but for many years, my specialty was eyelash extensions.

After seven years in the lash industry, I became a Master Lash Extension Technician, trainer, and eventually a regional trainer and manager. While I loved that chapter of my career, I found myself increasingly drawn back to esthetics, specifically the medical side of aesthetics.

After experiencing medical aesthetic treatments myself and seeing not only the visible improvements in my skin, but also how much better and more refreshed I felt, I knew I wanted to be part of helping others experience that same feeling.

What I love most about Refinery? The energy. The expertise. The way every client is cared for thoughtfully and authentically. It’s such a fun, welcoming environment to be part of.

My Favorite Treatments to Receive at Refinery Skin Clinic

DiamondGlow®

If you love a little immediate gratification, this one is hard to beat! My skin always looks brighter, feels incredibly smooth, and has that fresh, hydrated glow I’m obsessed with immediately after treatment.

Learn more about DiamondGlow

BOTOX® Cosmetic

BOTOX is one of my favorites because it can do so much while still looking beautifully natural. Sometimes the smallest refinements make the biggest difference.

Learn more about BOTOX® Cosmetic

Dermal Filler (The JUVÉDERM® Collection)

I love how filler can subtly enhance your natural features while still looking like you, just a slightly more refreshed, polished version.

Learn more about JUVÉDERM®

3 Products I Can’t Live Without

SkinMedica® Dermal Repair Cream

If my skin is feeling super dry, depleted, or just a little lackluster (we all have those days), this is my go-to. It delivers instant hydration and leaves my skin feeling so soft, smooth, and comfortable.

Shop Dermal Repair Cream online

SkinMedica® TNS® Advanced+ Serum

I lovingly call this “SkinPen in a bottle.” If you know, you know! It’s one of my favorite products for helping my skin look smoother, healthier, and more rejuvenated over time.

Shop TNS® Advanced+ Serum online

EltaMD UV Daily Tinted Broad-Spectrum SPF

Sun protection is non-negotiable for me, and this one makes it easy. The tint gives my skin such a pretty finish while still giving me the daily SPF protection I need. Plus, my makeup sits great over the top!

How Our Clients & Co-Workers Describe Me
  • Bubbly 
  • Sweet 
  • Playful 
  • The kind of person who will absolutely hype you up before your appointment! 
My Life Outside of Refinery Skin Clinic

Outside of Refinery, I’m usually spending time with my best friends and their adorable little ones (fully obsessed), checking out a fun happy hour spot, thrifting or antiquing for hidden treasures, attempting a new recipe in the kitchen, or heading to a concert.

I love new experiences, good company, and finding little ways to make everyday life more fun.